Professor of Technological Innovation and Social Change at the Manchester Institute of Innovation Research, Manchester University Business School, and Co-Director of the Centre for Service Research. Previously Ian Miles worked at the University of Sussex Science Policy Research Unit. Much of his work has focused on innovation studies, knowledge-intensive business services and social aspects of information technology. Another closelyrelated area of activity is Social and Technology Foresight. These studies and other work on research evaluation and social indicators are related to innovation policy-making and policy analysis. His publications include some twenty authored and edited books and over two hundred journal articles and book chapters. Recent studies on services include work on services’ links to Universities, R&D in services, Biogr aphies 411 skill requirements of knowledge-intensive services and services’ productivity, as well as a guide to evaluation of innovation programmes, and scenario development in several foresight studies.
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